The Director – Relationship Management will be an integral part of the WAYSTONE team and will play a pivotal role in proactively managing and supporting their clients and funds from a commercial and governance perspective as well as representing WAYSTONE across the industry.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Management of client relationships and ongoing governance of funds dealing with internal Conducting Officers and supporting teams, and being lead contact person with Fund Boards, Investment Managers and across the different service providers, principally the Fund Administrator, Depositary, Auditors and Legal Advisors;
- Expertise within Luxembourg domiciled UCITS and AIF funds but also understanding and interest in other Waystone products and domiciles elsewhere in the Waystone group which clients may avail of.
- Client Satisfaction - Identification and management of the relationship to ensure they remain operationally efficient and financially profitable. Includes ongoing interaction with internal teams, Conducting Officers/designated persons and extended parties to manage ongoing deliverables, ad hoc matters and project related items;
- Ensure current knowledge of regulations and updates as and when they are circulated by reading and implementing processes to adhere to this changing regulation, specifically AIFMD, UCITS and MiFID;
- Communicate all relationship and governance items to Conducting officers and internal management, and internal teams and work towards resolutions.
- Operational and relationship responsibility for a group of current clients in line with all fund documentation including prospectus, legal agreements and in line with WAYSTONE procedures, with the support of Conducting Officers, Risk Management, Compliance and Operational Risk, to ensure client satisfaction and compliance with regulatory obligations;
- Coordinate teamwork between the internal existing teams to promote prompt and thorough response to clients’ requests.
- Maintain commercial mindset to ensure a comprehensive understanding of each client and to ensure Waystone can understand and support their development and growth plans through the wider Waystone product range.
REQUIREMENTS
- Motivated with enhanced interpersonal skills and adept at building client relationships;
- Minimum 8 years’ experience in an investment funds environment;
- Knowledge of AIFMD, UCITS or MiFID;
- Client facing background with presentation skills;
- Strong academic background including a Degree in Finance/Business/Economics or related field;
- Strong IT skills including MS Office (Word, Excel, PowerPoint, etc.)
Our offer:
Within our growing Group, we offer competitive remuneration and training adapted to your needs throughout your career. Working at Waystone means joining a friendly, dynamic, and multicultural team, within a flexible working schedule environment where work/life balance counts.
Interested? This is your chance to apply now! Please send us your application, which will be treated with the strictest confidentiality.
Please also note that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a valid criminal record (section 3) in due time.
