Supervisor Pharmacy Ops
Location: Mount Prospect, Illinois
Description: CVS Caremark is hiring Supervisor Pharmacy Ops right now, this position will be assigned in Illinois. Detailed specification about this position opportunity please read the description below. Job Category: Management, Customer Service
Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
Acts as a coach to Member Services staff as w! ell as evaluate, interview, hire, and manage a staff of Member Services Coordinators, Clerks, Technicians, and Pharmacists. Responsibilities include the monitoring of quality, coaching and problem solving. This individual will be responsible for assisting in the development of his/her team and their growth. Ensuring that reps are highly compliant and accurate in each and every member interaction. This individual will also ensure that employees are meeting all performance measurements. The flexibility to adjust to various work schedules as dictated by department business needs. Required Qualifications:
6+ years of related work experience. Candidate will have excellent oral and written communication skills. Proficiency with Excel and Word. Coaching and facilitation skills. Strong leadership skills. Ability to make both routine and difficult decisions in a fast-paced, high stress environment. Strong team player. Flexibility/adaptability. Ability to multi-task and meet dead! lines. Strong organizational skills. Preferred Qualifications:!
3-5 years prior customer service or pharmacy experience. Excellent decision making skills. Minimum 1 year prior supervisory/coaching experience; defined as hiring, delivering corrective action, leading employees. Experience motivating teams in fast-paced environment. Experience with handling escalations and resolving problems/issues. Computer experience (windows based). Knowledge of call center or pharmacy processes and procedures Experience using contact center workforce management systems Education:
Verifiable High School diploma or GED is required. College degree preferred Business Overview:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of exper! iences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.
As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units â€" MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
- .
If you were eligible to this position, please deliver us your resume, with salary requirements and a resume to CVS Caremark.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position will be opened on: Sat, 23 Mar 2013 13:09:28 GMT
Apply Supervisor Pharmacy Ops Here