Director Business Analytics Workforce Management
Location: Deerfield, Illinois
Description: Walgreens is at the momment seeking for Director Business Analytics Workforce Management right now, this vacancy will be dwelled in Illinois. Further informations about this vacancy opportunity please give attention to these descriptions. Why not join a company where your interests can drive our innovation?
Growth. Performance. Success. FULFILLED
There's a way. As America's most convenient provider of consumer goods and services, and pharmacy, health and wellness services, Walgreens has something for everyone who wants to build a successful career. With over 7,500 locations in all 50 states and Puerto Rico, we¹re much more than your neighborhood drug store. We're a company of e-commerce professionals, analysts, nurses, pharmacists, retail store staff and more who are focused on serving our customers as much as finding better ways to run our business. Here, you'll find supportive co-workers, an innovative environment and the tools you need to grow your skills, help build healthy communities and advance your career.
Job Summary
Responsible for leading the strategic direction of Customer Care in the areas of Business Analytics, Workforce Management and Technology enablement. Responsibilities also include:
Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
Drives enterprise wide call center analytics that will support cost and quality improvements in our business.
Leads call center Workforce Management team across Walgreens. Integrates new business division support along with improving our existing forecasting, scheduling and long range planning capability and outcomes.
Leads Customer Care Operations wide Lean programs to support the strategic goals of driving lower cost to serve and increasing customer satisfaction.
Partners with Business Division Operations leaders and Customer Care Operations Service Delivery leaders to support strategic programs such as Well Experience, Loyalty, Virtualization and support.
Partners with Work @ Home leader to extend the Work @ Home capability to support 1,500+ expansions.
Plans, develops and manages departmental expense and capital budgets.
Qualifications
Qualifications
Bachelor’s Degree and at least 10 years of experience in WFM and Analytics.
Experience building and leading an Operational Business analytics team to drive results.
Experience leading a Workforce Management team supporting 1,000+ associates across multi-site locations.
Experience with lean manufacturing Value Stream Mapping and Kaizen Improvement team.
Experience in a client/customer focused business, leading change and transformation of the business.
Experience developing a project plan, including charter, scope, project management approach and management plans, such as the statement of work, cost estimates, schedule, etc.
Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
Experience negotiating with outside vendors, including negotiating contracts, prices, resolving service issues and reconciling differences.
Experience collaborating with (internal resources, external resources, both) to develop strategies that meet department goals within budget and established timelines.
At least 10 years of experience planning, developing, and managing departmental expense and capital budgets.
At least 10 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work.
Willing to travel up to 15% of the time for business purposes (within state and out of state).
Preferred Qualifications
Experience in the Healthcare Industry
- .
If you were eligible to this vacancy, please give us your resume, with salary requirements and a resume to Walgreens.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be started on: Thu, 02 Aug 2012 01:41:05 GMT
Apply Director Business Analytics Workforce Management Here