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Accenture is hiring for the below profile
Detailed JD
Job description:
We are looking for a Recruitment associate to join our Talent Acquisition team and help candidates complete their application,
perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging.
Responsibilities:
Ø Make outbound calls to the candidate and motivate them to complete job application.
Ø Schedule/reschedule first day of work for the employees and sharing necessary information.
Ø Review application form and make sure all the details are filled appropriately.
Ø Handle inbound calls and resolve candidate’s queries.
Ø Respond to candidate’s queries over email/text.
Ø Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Ø Provide excellent experience to the candidates.
Ø Maintaining a quality score of 90% and above throughout.
Ø Escalate issues and seek advice when faced with complex issues/problems
Ø Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Ø Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Ø Participate in Team building activities
Ø Ensure and maintain the security and confidentiality of client data
Ø Ensure Customer Satisfaction
Requirements:
Ø Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.
Ø Experience working and delivering under strict timeline.
Ø Should have neutral accent
Ø Excellent communication skills (verbal and written).
Ø An ability to handle sensitive and confidential information.
Ø Agile and flexible with work schedule.
Ø Experience working and navigation on multiple systems/tools.
Ø Logical and analytical thought process.
Ø Willing to work in any US shift (EST/CST/MST/PST).
Ø Willing to work in rotational shifts and rotations week off as and when required
Job Type: Full-time
Salary: Up to ₹40,000.00 per month
Benefits:
- Provident Fund
Schedule:
- US shift
Supplemental pay types:
- Shift allowance
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
