Engagement Manager (Hospital Sales) - Cleviprex & Recothrom
Location: Chicago, Illinois
Description: The Medicines Company is hiring Engagement Manager (Hospital Sales) - Cleviprex & Recothrom right now, this career will be settled in Illinois. For complete informations about this career opportunity please read the description below. Outline of the Engagement Manager’s role
Effectively represent The Medicines Company, our values, and the standards! we embody
Seek permission to engage customers on a system, account and individual level with the goal of understanding:
their business
their goals and ideal outcomes
their challenges
their needs for improving health outcomes, maintaining or reducing cost, educating and developing their community and staff, and innovating through research
Translate customer needs into a set of offerings pertaining to all three areas of interest (patient care, education and research)
Develop and deliver the customer value proposition for our products
Retain existing customers through superior service
Discover and cultivate opportunities to grow the business into new accounts
Characteristics of an Engagement Manager
Entrepreneurial: Serving and satisfying our customers to create shareholder value
Ready, willing and able to start up and operate projects within a Book of Business a! s their “own†business, requiring a level of both independ! ence and collaboration as well as creativity, individuality, and strategic risk-taking in conjunction with the Engagement Partner
Determined to follow through and to make it happen
Diligent in planning and execution
Understands profitability
Genuinely cares about people (patients, customers, colleagues, etc.)
Knowledgeable: Has sufficient knowledge and experience in a variety of areas
Customer value proposition for of our products including the data and supporting facts as well as critical issues and the best ways to respond to them
Diseases, treatment pathways, best practices and essential success factors for achieving quality care
Trends in the industry, health care environment, government health policies, innovation, competitive environment, regulatory environment
Compliance to applicable rules and regulations
Financial management including essentials of P&L management and st! rategic planning
Team player
Willing and able to harness and contribute to our best resources for knowledge both inside and outside the company
Rigorously applies the principles of small group performance as described within the Katzenbach model
Leverages own skill and knowledge to help other teams and colleagues in engaging customers
Develops powerful strategic relationships both inside and outside MDCO
Communicator
Eager to listen to customers to understand and appreciate their needs before acting on them
Able to engage in and facilitate educated dialogue
Excellent verbal and written communication skills
Rigorous follow-up
Able to convey positive and bad news with grace and integrity
Analytical
Enables a logical, data-driven approach to analyzing, understanding and solving customer problems
Able to substantiate claims with data and information
!
Develops and manages to project plans effectively, while maintaini! ng adaptability
Core Competencies of an Engagement Manager
The Medicines Company’s customer-facing associates are much more than sales representatives. Some of the areas our Engagement Managers should be educated in are listed below. Candidates do not need to have all of the knowledge and skills listed below, but should have the willingness and ability to learn each of them to become a true partner for all MDCO customers.
Able to engage stakeholders at a variety of levels including system, hospital and individual
Complete understanding of roles, competencies, capacities and mindset of all stakeholders in the care pathway (doctors, nurses, pharmacists, techs, administrators, patients, etc.) as well as the C-Suite
Able to identify key stakeholders and to develop trusting, mutually beneficial relationships
Enables stakeholder access to MDCO know-how and data â€" “all we know all the timeâ€
Understands and can ! serve GPOs, IHNs and other systems
Able to work with key economic drivers
Able to deliver high level consulting skills which in turn lead to improved customer system cost, clinical quality, and patient experience
Able to perform and interpret 6-sigma or other methodology programs for systems and hospitals
Fully understands care pathways for ACS (STEMI and non-STEMI) including clinical and economic inputs, choices and outputs
Able to advise on optimization of care pathways beyond MDCO products
Can organize and manage all in-servicing
Understands and can enable access to all MDCO customer support services
Able to negotiate hospital service agreements as needed
Qualifications of an Engagement Manager
Bachelor’s Degree in a scientific field or business management, Master’s Degree (MS or MBA) strongly preferred
Experience working with customers (commercial, clinical, medical or! other field) and belief that relationships to customers is the fundame! ntal requirement for driving innovation
Specific experience selling in hospital and/or acute care settings
Strong verbal and written influencing skills
At ease interfacing regularly with all key stakeholders in a hospital setting including the C-suite, physicians, nurses, pharmacists, etc.
Has strong skills working in and facilitating teams
Demonstrates willingness and ability to learn new areas of the business and “unlearn†models of operating rooted in the traditional pharmaceutical industry customer interface
Able to use technology and data management tools to adapt data independent of others
Strong negotiating skills
No Agency Calls, Please
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If you were eligible to this career, please send us your resume, with salary requirements and a resume to The Medicines Company.
Interested on this career, just click on the Apply button, you will be redirected to the official website
This career will be opened on: Mon, 07 Oct 2013 22:30:12 GMT
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